Customer Service / Dispatcher Job at SRV Refrigeration, Denver, CO

b3FKR3NFT2tWbk9XQkdBVThPRFk0WS9sZ0E9PQ==
  • SRV Refrigeration
  • Denver, CO

Job Description

Overview
At  SRV Refrigeration , we’re revolutionizing the refrigeration and HVAC industry with innovative solutions and forward-thinking technology. As a new and rapidly growing company, we pride ourselves on delivering high-quality results while fostering a supportive and collaborative work environment.
If you’re ready to grow your career and work on impactful projects, SRV Refrigeration is the place for you!

Location: State of CO
Job Type: Full-Time
Pay Range: $20–$25/hour (based on experience)
Benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off (PTO)and Paid Holidays

Job Description
The Dispatcher Coordinator position for SRV involves managing the scheduling and coordination of service calls, ensuring that technicians are dispatched efficiently to handle customer issues. Here are some of the key responsibilities and skills for this role: 

Responsibilities:
• Assign service calls to technicians based on location, skill level, and urgency.
• Monitor technician routes and timeframes to ensure timely responses to customers.
• Adjust schedules as necessary due to emergencies or delays.
• Serve as the point of contact for customers to schedule service or follow up on ongoing jobs.
• Communicate with clients to provide updates on service times and resolve any concerns.
• Ensure accurate record-keeping of work orders, including details about customer issues, technician actions, and parts used.
• Maintain service logs and ensure technicians submit reports after each job.
• Communicate with field technicians to provide them with necessary updates, tools, or instructions.
• Track technician locations and provide real-time assistance as needed.
• Address any scheduling conflicts, delays, or issues with service calls.
• Handle emergency situations that may require immediate attention from technicians.

Skills and Qualifications:
• Strong ability to prioritize and manage multiple service calls and technicians.
• Ability to adapt quickly to changes and keep everything running smoothly.
• Excellent communication skills, both verbal and written, to effectively interact with customers and technicians.
• Ability to relay information clearly and concisely.
• Ability to resolve issues related to scheduling conflicts, technician availability, and customer complaints.
• Careful attention to job details and accuracy in records, including managing service calls and ensuring proper documentation.
• Familiarity with commercial refrigeration systems is a plus, as it will help understand the nature of the service calls and assist in dispatching appropriately.
• Prior experience in a dispatcher or coordinator role, especially in service industries, would be beneficial.

Work Environment:
• The position is temporarily remote based, Monday - Friday, 8 am - 5 pm, with close coordination between the field technicians and the customer service or operations teams.

Job Tags

Holiday work, Full time, Immediate start, Monday to Friday,

Similar Jobs

One World Global Services

Japanese:Interpreter Kōbe Job at One World Global Services

 ...JAPANESE EXPERIENCED INTERPRETER! Requirements: ~90% English proficiency~ Steady wired internet connection ~ USB Wired headset ~ Windows 10or MacOS WHAT WE OFFER YOU: Fully remote position with a clear schedule Full-time or part-time position... 

SecurityNational Mortgage Company

Mortgage Loan Originator Job at SecurityNational Mortgage Company

 ...Join Our Dynamic Mortgage Team and Elevate Your Career! Are you a driven and ambitious Loan Officer looking to advance your career? SecurityNational Mortgage is not...  ...exceptional customer service throughout the loan origination process. Negotiate terms and conditions... 

Dealer eProcess

Content Writer (REMOTE) Job at Dealer eProcess

 ...Content Writer position is a full-time (40 hours/week) , entry-level remote position. At Dealer eProcess we provide...  ...: Understanding of AP Style Knowledge of SEO, Social Media Advertising, and Digital Marketing Customer service Knowledge of the automotive... 

CEDARS-SINAI

Clinical Research Coordinator I, Laboratory (Onsite) Angeles Clinic Job at CEDARS-SINAI

 ...Clinical Research Coordinator I, Laboratory (Onsite) Angeles Clinic at CEDARS-SINAI summary: The Clinical Research Coordinator I at Angeles Clinic...  ...the energy of our workplace. Please note that hybrid or remote work options are NOT available for this position at this... 

Omni Wound Physicians

Mobile Wound Care Physician Job at Omni Wound Physicians

Join Omni Wound Physicians Expanding Advanced Wound Care Services Across Washington Omni Wound Physicians In-Person Field-Based Care Across Washington Full-Time or Part-Time | Direct Hire (W-2) or 1099 Contractor Omni Wound Physicians is actively hiring Mobile...