Job Description

Now Hiring: Customer Service Representative (Medicare Focused) | Contract-to-Hire Opportunity

Location: Avon, CT 06001 | Pay: $18/hour

Are you a compassionate problem-solver with a passion for helping others? Do you thrive in a supportive, fast-paced environment where your communication and multitasking skills shine? If so, we want to meet you!

We're seeking a Customer Service Representative to join our growing team and be the friendly, knowledgeable point of contact for our valued Medicare (65+) client base. This is a temp-to-hire role with full-time hours and a clear path to permanent employment.

What You'll Do:

• Provide outstanding support via phone and email with empathy, patience, and professionalism
• Assist members with insurance claims, Medicare & Part D questions, and prescription issues
• No prior Medicare customer service needed, will accept applicants with strong customer service / call center background
• Serve as the liaison between members, providers, pharmacies, and insurance carriers
• Navigate databases and systems efficiently (basic computer skills required)
• Document interactions and follow up to ensure resolutions
• Stay organized and adaptable in a dynamic team setting

Schedule & Details:

• Location: Avon, CT 06001
• Pay: $18 per hour
• Hours: 10:00 AM – 6:00 PM, (Monday–Friday)
• Lunch: Choose 30 or 60 minutes (unpaid)
• Work Week: 35–37.5 hours based on lunch choice
• Training: Compliance training required

What We're Looking For:

• Strong customer service background
• Excellent verbal and written communication
• Working knowledge of insurance/Medicare terminology preferred
• Proficiency in Outlook, Word, and Excel
• Problem-solving mindset and collaborative spirit
• Ability to multi-task, adapt, and follow up with precision
• Experience working with a senior population is a plus!

Perks That Set Us Apart:

• Free lunch benefit — up to $20/day covered
• Be part of a mission-driven team focused on making a difference for Medicare participants
• Immediate interviews available — we're ready to hire!

If you're ready to bring your skills to a role where compassion meets action, apply now — we’re excited to hear from you!

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