Job Description

Technical Product Support Manager

$80,000 - $100,000 + Bonus + Full Benefits Package + Training Opportunities + Progression Opportunities

Cleveland, Ohio – Commutable from: Akron, Elyria, Warren, Youngstown and Mentor

Are you a Technical Product Support Manager looking to enhance your skillset with specialist industry training with the opportunity to progress?

This is a fantastic opportunity to join an industry leading business offering training, progression, a great benefits package and a great bonus structure.

In this role, you will oversee the full lifecycle of spare parts and accessories operations, from quoting and order entry to fulfilment, while driving sales growth, improving internal processes, and ensuring an exceptional customer experience. You will also lead a team, collaborate across departments and take ownership of strategy, inventory coordination and post-sale support.

This role would suit a candidate with a background in sales and supply chain looking to progress, lead and enhance their skillset while gaining more responsibility and recognition.

The Role:

• Oversee the end-to-end spare parts and accessories process
• Lead and support a team responsible for quote and order management
• Ensure Smooth, accurate customer experience

The Candidate:

• Bachelors related degree
• Parts management experience
• Looking to work collaboratively

Keywords: Supply, Chain, Parts, Spare, Accessories, Power, Electrical, Sales, Customer, Service, Testing, Lead, Manager, Power, Cleveland, Ohio

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