Program Manager, Training, Advertising Services Operations Job at Amazon Advertising LLC, New York, NY

cGFkQnZrMnZYSHVTQ213UjhPZmE0SXZu
  • Amazon Advertising LLC
  • New York, NY

Job Description

DESCRIPTION

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions—including sponsored, display, video, and custom ads— leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.

As a Training Program Manager within the Services Operations team, you are the primary lead supporting onboarding and training of Ad Operations and Creative and Campaign Manager and Live Events employees worldwide. This role owns ensuring new hires become proficient with foundational learning to achieve operational success, existing team members are provided with ongoing development and all employees are provided training for new tools, products and SOPs when required. The role is a specialist in understanding training needs to support employee development and ensure organizational goals are met.

Key job responsibilities
The Training Program Manager role requires gathering a strong understanding of the often times complex advertising campaign delivery process including creative management, policies, tool/product knowledge, campaign setup and ad trafficking. They understand how to prioritize, organize and deliver relevant training to the right team members at the right time and have experience with training in advertising and/or marketing fields. As a Training Program Manager, you will:
• Deliver against Ad Services training roadmap and regular reporting for the program, ensuring program goal achievement
• Liaise with Ad Services stakeholders to identify training needs and create a strategic, multi-year training plan for Ad Services
• Leverage AI and other scaled tools/resources to create effective, self-directed learning resources and drive program management efficiency
• Empower Creative & Campaign Manager (CCM) and Ad Operations new hires to achieve operational success through effective onboarding and training.
• Create training schedules, develop and refine training materials, manage stakeholder communications, and ensure training alignment with organizational goals
• Identify customer and advertiser risks, removing roadblocks and provide training to support.

About the team
The Services Operations team enables and scales advertiser success on and off Amazon through internal operations, streamlined campaign workflows, proactive prevention of defective ads, flawless high-traffic event management and services team training to ensure a positive end-customer experience. We partner with Sales, Product, Engineering, Campaign & Creative Management, Ad Operations and Design teams.

BASIC QUALIFICATIONS

- 4+ years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Experience managing or working within cross-functional marketing and creative teams

Job Tags

Full time, Internship, Worldwide, Flexible hours,

Similar Jobs

Presbyterian Healthcare Services

RN - ICU- Sign on Bonus $15,000! Job at Presbyterian Healthcare Services

 ...yours. Presbyterian nurses have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more. How you grow, learn, and... 

OAK PARK NURSING AND REHAB

Activity Assistant Job at OAK PARK NURSING AND REHAB

 ...an employee friendly work environment. Oak Park Place is hiring for our beautiful Dubuque Facility! We are looking for an Activity Assistant. If you are looking for a very rewarding entry level position this is the position for you. We also offer a lot of growth... 

ContactLink Solutions

Japanese US- Based Interpreter Job at ContactLink Solutions

 ...Job Description Job Description Japanese - International Interpreters Language: Japanese Are you a skilled interpreter looking for a flexible and rewarding opportunity? We are seeking talented individuals proficient in Japanese and English to join our team of... 

TempAI

Founding Customer Success Manager (San Francisco) Job at TempAI

 ...Built by Offline Studio and backed by Offline Ventures. Role Description This is a full-time remote role for a Founding Customer Success Manager. The Founding Customer Success Manager will be responsible for managing customer relationships, ensuring customer... 

OpenAI

Mechanical Product Engineer, Robotics (San Francisco) Job at OpenAI

 ...physical robotic platforms. About the Role As a Hardware Engineer on the Robotics team, you will help shape the next generation...  ...components and systems. Have direct hands-on experience in mechanism design, focusing on actuators, motors, gearing, and limb design...