Job Description

Envera Systems is a rapidly growing Florida-based software-enabled security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.

Description:

The Service Coordinator's role is to manage the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster positive experiences for our existing customer base via prompt, efficient and courteous handling of all service calls and repair requests.

Administration:

• Ensure timely and efficient scheduling of technician routes
• Create Work Orders for technicians based on phone calls from clients, internal and external emails and Salesforce Cases.
• Review and close Work Orders in accordance with internal expectations and guidelines.
• Field phone calls and emails in an efficient, professional and courteous manner; adhering to internal Operational Level Agreements
• Reconcile monthly inventory
• Review invoices for proper cost and labor allocations
• Order, fulfill and ship security credentials
• Develop, track and report departmental metrics
• Prepare quotes/proposals for major repair projects as appropriate
• Process/approve invoices from sub-contractors
• Serve on cross-departmental teams and committees as assigned
• Perform special projects and other duties as assigned Coordination:
• Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
• Ensure technician End-of-Call reports are completed and submitted promptly. Provide follow-up with technicians as needed
• Coordinate equipment needs with the Warehouse Manager based on technician truck inventory

Skills & Specifications:

• Route Planning experience in a service technician environment
• Excellent communication skills (both oral and written)
• Advanced Microsoft Office Suite and other Web-Based Programs
• Detail oriented
• Ability to work independently
• Well-honed skills in organization, prioritization and time management
• Work in fast-paced environment with changing priorities
• Work efficiently to meet project deadlines while maintaining a high attention to detail

Education, Experience & Knowledge:

• Route Planning experience in a service technician environment
• High School diploma - Associates degree a plus
• Minimum 3 years' experience in a related position/field
• Knowledge, skills, or experience in CCTV, Access Control and Intrusion Systems a plus
• Knowledge of service management/tracking software a plus

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